TOL, Inc./ Thairapy 365 provides a limited lifetime replacement warranty on our products covering any breakage, failure to heat, or other malfunction due to design or manufacturing defect, for as long as you own the product. This warranty does not apply to problems which are the result of misuse or normal wear and tear.
To invoke this warranty send the iron with all its parts to the address below. Please print and fill out the form below and include it with the returned item. You must also include a copy of your sales receipt. In addition, include a check or money order in the amount of $24.95 to cover the cost of shipping and handling of your new product. Please make check or money order payable to: TOL, Inc. No refunds will be issued.
C/O Thairapy365 Customer Service
4680 E. Los Angeles Ave. Unit #E
Simi Valley, CA 93063
If your item was purchased in Canada, please call 877-630-9788 to obtain warranty service.
Canadian customers: money orders are accepted only from a U.S. bank.
Warranties can only be honored in the country of purchase in the currency of purchase. If you have a need to exercise your warranty and you do not live within the country you purchased the product, please contact customer service for further information.
Please click here to download and print the product replacement form and send it back along with your product.