FAQ

Q: Can I burn my hand on the barrel on your curling iron?

A: Yes, the barrels get very hot and you can burn your hand during usage. Many professional stylists are able to use the irons without protection, but we include a heat resistant glove for your protection.


Q: Can the barrel get hot enough to start a fire?

A: Yes, you should never leave your iron plugged in and unattended. Although the irons are weighted such that when left on a counter the hot barrel should be in the air and not touching the counter top, we recommend purchasing a Heat Resistant Travel Case which doubles as a heat mat that protects your surfaces.


Q: How do you use a clipless curling iron?

A:  Using the clipless curling iron is easy, but it may take a few attempts to conquer.  We recommend that you always use the heat resistant glove especially when beginning.  In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot. We recommend that you visit the tips and “how-to’s” link  on our website. There are video tutorials that show how to use this innovative curling iron.


Q: Why is the curling iron missing the clip?

A: The clipless curling iron is designed without a clip to be healthier for the hair. Because you curl from root to tip, you eliminate damage at the ends of your hair where it is most fragile. An additional benefit is that the clipless barrel eliminates ugly, crimped ends that are traditionally caused by a clip.


Q: I’ve plugged in the iron and it’s not getting hot.

A: There is an on/off switch on the iron in addition to the plug. Make sure the switch is in the”ON” position and the switch is lit. If you are not getting power to the iron, try another wall socket and make sure you are getting power to where you are plugging it in. If it does still not work, we recommend you take it back to your place of purchase for an exchange.


Q: Do I get a lifetime warranty on my iron?

A: Yes, all Thairapy 365 hair tools include a limited lifetime warranty. As with any item, nothing is indestructible. You must take care of your hair tools to ensure the longest life possible. If through normal usage, the iron ever stops working, we will replace it and you only need to pay shipping and handling costs. However, we will not replace an item that has broken due to user error, such as dropping the unit.

We offer a limited lifetime warranty to irons that were purchased from authorized sellers.  You must show proof that the Thairapy 365 hair tool was purchased from an authorized seller. We charge a fee for shipping and handling of $24.95 for all tools.

Note: Customers must return the product to the office of the country of purchase and the shipping and handling fee must be provided in the currency from the country of purchase as well. If you live outside of the country of purchase, you must contact the office directly for further instruction. 

USA

TOL Products
26570 Agoura Rd. Ste 180
Calabasas, CA 91302
customerservice@thairapy365.com

Europe

Alive Products Ltd.
22-24 Kingsford Street
London NW5 4JT
customerservice@aliveproducts.eu

Singapore

Alive Products Singapore Ltd.
23 Grange Road. Grange Heights,
Singapore, 239698
customerservice@alivesingapore.com


Note: If you are sending in multiple irons, the S&H fee is per iron.

Q: Will the plates on my straightening iron wear out?

A: They should last you for as long as you use the iron. However ceramic plates are sensitive and can break easily, so take extra care to prevent damage to the iron. If the plates ever do wear out from normal usage, the iron does come with a limited lifetime warranty and we will replace the iron and you only need to pay the shipping and handling cost.


Q: I purchased a curling iron from a department store and they said a glove would be included. I got home and opened the box but there was no glove. How do I get the glove I was promised?

A: Yes, we include a heat resistant glove in all curling iron packaging.  If for any reason you do not see one, please forward your name and address and we will send one free of charge.

Note: we do not charge for a replacement on a heat resistant glove.


Q: What is the difference between ceramic and tourmaline?

A: Ceramic- guarantees smooth straightening motion without pulling or breakage of hair. There will be no damage to hair cuticle or cortex. Ceramic plates lock in color preventing early hair fading.

Tourmaline-infused plates- produce negative ions that smooth and de-frizz your hair and also create infrared heat that goes directly in your hair for style, with no damage.


Q: I cannot find the button to change the temperature on my iron?

A: Your ceramic iron does not come with a temperature control because stable temperature prevents damage from too much heat.